3X times
faster adoption
70 % savings in
training costs
Faster and Enhanced
ROI from application
About Company
The customer is the world’s largest vacation ownership and exchange company with a mission to “put the world on vacation.”The Challenge
As a part of a larger strategic initiative to provide personalized experiences to customers, the client implemented Salesforce across the entire organization and revamped its entire booking process in terms of customer acquisition and customer experience. The initiative required thousands of associates to be trained on the new platform features and processes so that they could offer a seamless customer experience.
The Solution
The customer chose MyGuide by EdCast to train their sales representatives within Salesforce through in-app Guides and How-To videos through a native Salesforce AppExchange App.
As a part of the solution, employees could watch How-To videos and also download PDF, GIFs, Videos and Slideshows on their devices. The In-App experience was provided to all the employees at scale and eliminated the need for instructor driven training.
As a part of the solution, employees could watch How-To videos and also download PDF, GIFs, Videos and Slideshows on their devices. The In-App experience was provided to all the employees at scale and eliminated the need for instructor driven training.
The Benefits
MyGuide provided a scalable and self-serve solution that resulted in engaged users all across the organization. The customer experienced a 3X times accelerated adoption rate which resulted in better and faster ROI. It saved upto 70 % in training costs.
Simplifying Learning and Maximizing Adoption
The MyGuide team has been instrumental in making everything come together for training our sales team on many complicated processes. We have accomplished our initial goals of better retention of skills, and increased productivity while working inside the Salesforce.”
Senior Manager Sales Training
A Leading Healthcare Provider